Our full terms are being finalised. Until then, this is how ordering from Grocify works in practice.
Prices are shown in Pakistani rupees and can change. Grocery stock moves quickly, so an item can sell out between your order and the pick — that is why checkout asks what you would like us to do if something is unavailable.
Delivery is handled by a courier partner. Every time and fee shown is an estimate, and the final charge is confirmed at checkout. We deliver in Karachi only for now.
Cash on delivery is the only method currently live. You pay the rider when the order arrives.
If your order arrives wrong, damaged or incomplete, get in touch and we will put it right. The detailed returns and refunds policy, including timeframes, is still being written.